Launched
2017
Product Design
Workshops
Lead Designer
Confidential
Digitalize the contractor management systems for a property group
Enterprise Platform
Through comprehensive stakeholder interviews, we successfully identified and defined two key personas for the platform.
"We spend too much time chasing vendors, scanning documents, sending emails. It’s a challenge to keep track of all the vendors, documents and emails manual processes increase the amount of human errors.”
— The Engineer
The project focuses on digitally transforming and enhancing the engineer and contractor experience for HK Land, a property management group. The goal is to optimize and streamline the traditional offline and paper-based tendering and bidding process, delivering a seamless digitalized experience.
As part of a cross-functional team, I led the design research and UX/UI design for a new platform that centralized data from offline and online touch-points. Working closely with the client, I defined the online journey and created wireframes, UI designs, and prototypes using tools like InVision. I also facilitated collaborative workshops to gather insights from different departments.
Define persona
Understand the current tools
To gain insights into the current scenarios and tools utilized by users, we conducted contextual inquiries. Through this research method, we closely observed and followed individuals in their daily activities, allowing us to gain a deeper and practical understanding of their workflows and the specific tools they rely on.
Digitize the paper-based experience
To accommodate the numerous existing processes on the platform, we conducted a thorough analysis of the current content and document processes before each design iteration. Through collaborative whiteboarding sessions with stakeholders, we created essential visuals and tasks. These formed the basis for subsequent interaction and visual design phases.
Carry out the new experience
By leveraging InVision's prototype demonstration design, we actively collected client's feedback during the project. This valuable input enabled us to refine and enhance the platform experience, and achieve the successful delivery of its first version. The project spanned a period of two years, and the subsequent design team has diligently continued to iterate on the experience, ensuring its ongoing evolution and improvement.
